Eurofarma Laboratories preserve the privacy of its customers and ensures the confidentiality of information received through the Call Center.
All information provided by consumers are protected, and this data can be shared with third party service providers for the sole purpose of solving the occurrence of the client. Information may also be used in the company’s internal areas and legal department, maintaining the privacy of customers’ personal data preserved.
The Eurofarma Call Center requests information when the consumer makes contact with the call center (via phone, chat, email, website, letter, fax) for inquiries, complaints, suggestions, compliments and requests about products and the company. The specificity of the registration depends on the type of customer need.
The right to anonymity, for consumers who choose not to be identified, will be preserved. If the consumer is identified, but wants to keep their name confidential, this right will be guaranteed during and after the negotiations of a complaint.
The information provided by the customer will be kept confidential in an electronic database that ensures its security through a rigid control on servers with limited physical and logical access, with no connection to the external environment (Internet) and that does not allow deletion of records, but enables its inactivation.
All calls received by Eurofarma Call Center are recorded and the phone number is identified. The consumer is informed by electronic mail at the beginning of his or her contact and receives a Protocol number, relating to his or her call.